FAQs
With having our own manufacturing factory, we can control all production – allowing us to produce faster than many other suppliers in the industry.
Once approvals are received, we can turn around team uniforms in 4-5 weeks. However timings may change due to production schedules, order quantities and design intricacies.
Once approvals are received, we can turn around team uniforms in 4-5 weeks. However timings may change due to production schedules, order quantities and design intricacies.
Yes, however this all depends on production schedules. For an express turn around a rush surcharge may be added. Please speak to your account manager.
Yes. We have a wide range of quality samples available for viewing in our showroom based in Osborne Park alternatively our sales staff are happy to meet with you and bring samples.
There are several ways you can send your artwork to us:
-E-mail to hello@pixeltrophy.com
-Provide artwork on a USB.
-E-mail to hello@pixeltrophy.com
-Provide artwork on a USB.
We accept several methods of payment for custom apparel:
-VISA, MasterCard & EFTPOS
-Personal and/or business cheques made out to Pixel Trophy Pty. Ltd.
-Direct Bank transfers
-VISA, MasterCard & EFTPOS
-Personal and/or business cheques made out to Pixel Trophy Pty. Ltd.
-Direct Bank transfers
Yes. You are allowed to make revisions to your design(s) once you see the original concept, however the more revisions you make, the longer the process takes. Additional revisions may be subject to additional charges and production delays. Changes can not be made after artwork has been approved. Please check all artwork details carefully. We will not be responsible for any mistakes once the artwork has been approved.
Delivery fees are calculated at checkout depending on your order total. Delivery charges are for Standard Road delivery. If you would like your order sent Express, please make comments in the Notes section.
We deliver Australia wide.
Our turn around time depends greatly on what you order. We carry an extensive amount of stock, however with such a huge range, we may not have exactly what you are after. We order regularly from our suppliers to ensure we can fulfil orders promptly, but if you are needing something in a really tight time frame, just contact us and we will do everything we can to make it happen. We can order stock overnight, manufacture trophies in house or possibly substitute with something similar that we have in stock. We’re always happy to help so please contact us and we will do our best to meet your deadline.
Yes. Your tracking number should be on your emailed invoice that you received when your order was completed. If you cannot find your tracking number, please get in touch and we will forward it on to you.
Absolutely! Our showroom is open Monday-Friday, 9-5pm at 84, Howe Street, Osborne Park, WA, 6017.
Definitely! We love to incorporate a logo into every award we produce. We believe it makes it much more significant and appealing to the recipient. Plus it’s a great way of promoting your business or club! Just choose the option of adding a logo in the ordering process.
